Artificial Intelligence and Knowledge Management: Impacts, Benefits, and Implementation

The process of generating, disseminating, using, and managing an organization’s information knowledge is known as management (KM). Conventional KM has undergone modifications throughout the years, but documentation always been its foundation. However, significant move to remote hybrid working highlighted shortcomings in current procedures. These gaps will be filled by artificial intelligence (AI), which also alter how transformed handled. This article analyzes studies from 2012 2022 that examined AI KM, with a particular emphasis on may support businesses their attempts successfully manage information. critical review examines approaches light literature currently accessible focusing articles address practical applications research background. Furthermore, this provides insight into potential future study directions improvements presenting evaluation.